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Bug #2299

500 internal error on 2.4.5

Added by Jeff S over 8 years ago. Updated almost 8 years ago.

Won't Fix
Target version:
Start date:
03 Jun 2014
Due date:
% Done:


Redmine version:
External issue:


500 internal error on the New Custom Field page - Log complains about hint not being available in one of the views. Removing the line in the view fixes that but I don’t know what the consequences are.

500 internal error on New Issues page and viewing most issues as well. No log entries log/production.log for this error.

Using Redmine 2.4.5.

Related issues

Related to Extended Fields - Support #2161: Internal error On New Issues tab In Progress 06 Mar 2013


#1 Updated by Andriy Lesyuk over 8 years ago

  • Status changed from New to Incomplete

Jeff, did you run: rake redmine:plugins:migrate RAILS_ENV=production?

#2 Updated by Jeff S over 8 years ago

Yes and I’m familiar with normal installation procedures. I’ll try and get a more detailed error message today. I had to restore a backup immediately so I didn’t have time.

#3 Updated by Andriy Lesyuk over 8 years ago

Jeff, hint is a column for custom fields in the Redmine database, and is added during migration. In other words, this kind of error happens usually when you have not run migration or have not restarted Redmine. That’s why I asked...

Otherwise, I’m not sure what could be the reason... Detailed logs would help.

#4 Updated by Andriy Lesyuk over 8 years ago

Jeff S, are you using PostgreSQL?

#5 Updated by Jeff S over 8 years ago

No we’re using MySQL. An employee wanted your plugin but she is no longer with the company so I’m not sure if I will be tasked with continuing the installation. If I am then I will get you a report, but for now we can just close the issue due to uncertainty.

I appreciate your hard work and quick responses!

#6 Updated by Andriy Lesyuk almost 8 years ago

  • Status changed from Incomplete to Won't Fix

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