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Bug #2158

Help button no long works

Added by Dave Carlton over 9 years ago. Updated over 9 years ago.

Target version:
Start date:
03 Mar 2013
Due date:
25 May 2013
% Done:


Redmine version:
External issue:


After installing the latest Wiking plugin and restarting redmine the text formatting help button no longer works. It is reporting a 404 error Page not found.

Here is what was in the log file.

Started GET "//projects/clustercfg/wiki" for at Sun Mar 03 03:41:24 -0800 2013
Processing by WikiController#show as HTML
  Parameters: {"project_id"=>"clustercfg"}
  Current user: admin (id=1)
  Rendered wiki/_content.html.erb (24.3ms)
  Rendered attachments/_form.html.erb (109.0ms)
  Rendered wiki/_sidebar.html.erb (3.9ms)
  Rendered wiki/show.html.erb within layouts/base (163.0ms)
Completed 200 OK in 232ms (Views: 189.1ms | ActiveRecord: 10.9ms)
Started GET "//projects/clustercfg/wiki/Wiki/edit" for at Sun Mar 03 03:41:27 -0800 2013
Processing by WikiController#edit as HTML
  Parameters: {"project_id"=>"clustercfg", "id"=>"Wiki"}
  Current user: admin (id=1)
  Rendered attachments/_form.html.erb (2.3ms)
  Rendered wiki/edit.html.erb within layouts/base (26.2ms)
Completed 200 OK in 176ms (Views: 162.0ms | ActiveRecord: 2.0ms)
Started GET "//projects/clustercfg/wiki/Wiki/help/help/wiki_syntax.html",%20"",%20"resizable=yes,%20location=no,%20width=300,%20height=640,%20menubar=no,%20status=no,%20scrollbars=yes");%20return%20false;%22%3EHelp%3C/a%3E%20&%20%3Ca%20href=%22/plugin_assets/wiking/help/wiki_syntax.html%22%20class=%22help-link%22%20onclick=%22window.open("/plugin_assets/wiking/help/wiki_syntax.html",%20"",%20"resizable=yes,%20location=no,%20width=300,%20height=640,%20menubar=no,%20status=no,%20scrollbars=yes");%20return%20false;%22%3EMore%3C/a%3E" for at Sun Mar 03 03:41:30 -0800 2013

ActionController::RoutingError (No route matches [GET] "/projects/clustercfg/wiki/Wiki/help/help/wiki_syntax.html",%20"",%20"resizable=yes,%20location=no,%20width=300,%20height=640,%20menubar=no,%20status=no,%20scrollbars=yes");%20return%20false;%22%3EHelp%3C/a%3E%20&%20%3Ca%20href=%22/plugin_assets/wiking/help/wiki_syntax.html%22%20class=%22help-link%22%20onclick=%22window.open("/plugin_assets/wiking/help/wiki_syntax.html",%20"",%20"resizable=yes,%20location=no,%20width=300,%20height=640,%20menubar=no,%20status=no,%20scrollbars=yes");%20return%20false;%22%3EMore%3C/a%3E"):
  actionpack (3.2.12) lib/action_dispatch/middleware/debug_exceptions.rb:21:in `call'
  actionpack (3.2.12) lib/action_dispatch/middleware/show_exceptions.rb:56:in `call'
  railties (3.2.12) lib/rails/rack/logger.rb:32:in `call_app'
  railties (3.2.12) lib/rails/rack/logger.rb:16:in `call'
  activesupport (3.2.12) lib/active_support/tagged_logging.rb:22:in `tagged'
  railties (3.2.12) lib/rails/rack/logger.rb:16:in `call'
  actionpack (3.2.12) lib/action_dispatch/middleware/request_id.rb:22:in `call'
  rack (1.4.5) lib/rack/methodoverride.rb:21:in `call'
  rack (1.4.5) lib/rack/runtime.rb:17:in `call'
  activesupport (3.2.12) lib/active_support/cache/strategy/local_cache.rb:72:in `call'
  rack (1.4.5) lib/rack/lock.rb:15:in `call'
  actionpack (3.2.12) lib/action_dispatch/middleware/static.rb:62:in `call'
  rack-cache (1.2) lib/rack/cache/context.rb:136:in `forward'
  rack-cache (1.2) lib/rack/cache/context.rb:245:in `fetch'
  rack-cache (1.2) lib/rack/cache/context.rb:185:in `lookup'
  rack-cache (1.2) lib/rack/cache/context.rb:66:in `call!'
  rack-cache (1.2) lib/rack/cache/context.rb:51:in `call'
  railties (3.2.12) lib/rails/engine.rb:479:in `call'
  railties (3.2.12) lib/rails/application.rb:223:in `call'
  railties (3.2.12) lib/rails/railtie/configurable.rb:30:in `send'
  railties (3.2.12) lib/rails/railtie/configurable.rb:30:in `method_missing'
  thin (1.5.0) lib/thin/connection.rb:81:in `pre_process'
  thin (1.5.0) lib/thin/connection.rb:79:in `catch'
  thin (1.5.0) lib/thin/connection.rb:79:in `pre_process'
  thin (1.5.0) lib/thin/connection.rb:54:in `process'
  thin (1.5.0) lib/thin/connection.rb:39:in `receive_data'
  eventmachine (1.0.1) lib/eventmachine.rb:187:in `run_machine'
  eventmachine (1.0.1) lib/eventmachine.rb:187:in `run'
  thin (1.5.0) lib/thin/backends/base.rb:63:in `start'
  thin (1.5.0) lib/thin/server.rb:159:in `start'
  thin (1.5.0) lib/thin/controllers/controller.rb:86:in `start'
  thin (1.5.0) lib/thin/runner.rb:187:in `send'
  thin (1.5.0) lib/thin/runner.rb:187:in `run_command'
  thin (1.5.0) lib/thin/runner.rb:152:in `run!'
  thin (1.5.0) bin/thin:6
  /opt/local/bin/thin:23:in `load'

help.png View (45.1 KB) George Miller, 04 Mar 2013 17:36

Related issues

Related to WikiNG - Bug #2154: Text formmating links do not exist any more in version 2.2.3 Closed 27 Feb 2013 25 May 2013
Related to WikiNG - Bug #2267: Help button no long works Closed 18 May 2014

Associated revisions

Revision 38 (diff)
Added by Andriy Lesyuk over 9 years ago

Fixed #2142 and #2152, started working on #2154 and #2158

Revision 39 (diff)
Added by Andriy Lesyuk over 9 years ago

Fixed button URL for #2154 and #2158


#1 Updated by Dave Carlton over 9 years ago

Oops, forgot to add pre to the log stuff, too bad I can’t edit the initial entry.

I also notice that my help button does not look like yours here, there is only the single help icon. Your has “Text Formatting” and “More”, mine does not.

#2 Updated by Andriy Lesyuk over 9 years ago

  • Status changed from New to Incomplete

What version of Redmine is this?

#3 Updated by Dave Carlton over 9 years ago

My bad, I was working on the master branch of redmine. After I downgraded to 2.1 the wiking plugin is now working. You can close this, I did however find another bug concerning Download button and redmine 2.1. Will write that one up.

#4 Updated by Dave Carlton over 9 years ago

I did some more regression testing, your Wiking plugin is working on 2.2. That is, I see the new Text formatting links like your site here. Did not do any exhaustive test. However, you may want to leave this open as it exhibits the first reported error above on 2.3 and above. Evidently some paths were changed is my suspicion.

#5 Updated by George Miller over 9 years ago


i’ve got the same error if I click on the help button.

The url of the help window is:


  Redmine version                          2.2.3.devel.11446
  Ruby version                             1.9.3 (i386-mingw32)
  Rails version                            3.2.12
  Environment                              production
  Database adapter                         Mysql2
Redmine plugins:
  wiking                                   0.0.3

#6 Updated by Andriy Lesyuk over 9 years ago

  • Status changed from Incomplete to Open
  • Assignee set to Andriy Lesyuk
  • Target version set to 0.0.4

#7 Updated by Andriy Lesyuk over 9 years ago

  • Due date set to 25 May 2013
  • Status changed from Open to Closed
  • % Done changed from 0 to 100

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